Shipping policy
At Atlas Wild, we strive to provide a seamless and efficient shipping experience for our customers. We understand the importance of receiving your products in a timely manner, so we have outlined our shipping policy below to ensure transparency and clarity.
Shipping Methods
We offer reliable shipping methods to ensure your order is delivered to you safely and on time. Our shipping options include standard shipping and expedited shipping.
Standard Shipping
Our standard shipping option is available for all orders and is typically delivered within 5-7 business days. Please note that delivery times may vary depending on your location.
Expedited Shipping
If you need your products sooner, we offer expedited shipping for an additional fee. With expedited shipping, your order will be prioritised and delivered within 2-3 business days.
Shipping Rates
Shipping rates are calculated based on the weight and destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase.
Order Processing Time
Once you place an order, our team works diligently to process and pack your items. Orders are typically processed within 1-2 business days. Please note that processing times may be slightly longer during peak seasons or promotional periods.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.
International Shipping
We currently offer shipping within Australia and to most locations Internationally around the world. Unfortunately, we do not ship some locations so please check with us if you are unsure.
Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses.
Shipping Delays
While we strive to deliver your products within the estimated timeframe, please note that unforeseen circumstances such as weather conditions or carrier delays may occasionally occur. In such cases, we will do our best to keep you informed and resolve any issues promptly.
Lost or Damaged Shipments
In the rare event that your order is lost or damaged during transit, please contact our customer support team at sales@atlaswild.com.au as soon as possible. We will work with the shipping carrier to initiate an investigation and resolve the issue.
Thank you for choosing Atlas Wild for your supplements and outdoor products. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team.